FAQ's

Q.  What is Registration Fee Reimbursement?
A. Registration Fee Reimbursement provided by 365Competitors offers peace of mind with event fee registration by insuring you against unforeseen circumstances. If medical issues such as illness or injury prevents you from participating in the event, 100% of the registration fee including taxes and service fees is returned to you, up to a maximum of $1,000 per event.

Q. Why do I need Registration Fee Reimbursement by 365Competitors?
A.  By your race event putting in place Registration Fee Reimbursement you are insuring your investment of the registration fee including taxes and shipping costs (up to the amount of your policy limits) should you become sick or injured.

Q. What does Registration Fee Reimbursement by 365Competitors cover?
A. The insurance component of Registration Fee Reimbursement provides reimbursement for 100% of the ticket price including taxes and service fees, up to a maximum of $1,000. You will receive a full refund of the registration fee if forced to not participate due to sickness or injury, provided you see a physician within 72 hours (weekday hours) of the event and you are advised not to participate by the physician.

Q. Am I covered by this policy if I defer my participation to the next year's event?
A. A participant who takes part in an event-sponsored deferment (chooses to put the current year's registration toward next year's event) will not be eligible for coverage this year. If the Registration Fee Reimbursement is in place by the race event for the following year, the participant would be eligible in that year.

Q. What if I am running for a charity, how does this policy work?
A. Donations to a charity on behalf of your participation are not eligible for reimbursement. If your registration fee is paid for you by the charity organization, which is usually the case, you are not eligible for a reimbursement. If you paid for your registration separately and have a receipt, you would be eligible for reimbursement, provided you meet the other requirements of coverage—verified illness or injury.

Q. I don't remember buying or accepting this coverage, how can I be eligible?
A. The coverage was put in place by the event, in partnership with 365Competitors; therefore you were eligible 
automatically when you paid to register for your event.

Q. If I have had gout or a similar condition and it flares up the week I am supposed to run, would I be covered?
A. Yes, as long as you consulted a physician in the 72 hours prior to the event and were advised not to run, you are eligible for the registration fee reimbursement.

Q. What if I sprain my ankle and do not see a physician in the 72 hours prior to the event?
A. You will not be eligible for reimbursement. The only way we can have proof of loss is with a physician's note advising you not to participate.

Q. What if I am forced to miss the event because of airline cancellations or other travel arrangements that do not work out?
A. This Registration Fee Reimbursement will not cover your registration fee for travel delays or cancellations. The coverage is for illness or injury.

Q. If I break my ankle a month before the event, do I still have to see a doctor within the 72-hour window to collect the registration fee reimbursement?
A. Yes, you will have to have a follow-up appointment with your doctor within that window.

Q. Am I covered if the race is rained out or cancelled?
A. If the event is cancelled, this Registration Fee Reimbursement is not valid. The participant should contact the event about its refund policy with regard to event cancellation. Most race events carry event insurance for these unforeseen circumstances.

Q. Can I get my money back if I do not attend an event for any reason?
A.  No. Registration Fee Reimbursement will only refund prepaid, non-refundable payments if you have to cancel for a covered reason. Covered reasons are sickness or injury, provided you see a physician within 72 hours (weekday hours) of the event and you are advised not to participate by the physician. Please note that no benefits will be extended for cancellations due to simply changing your mind.

Q. How can I file a claim?
A. The fastest way to submit a claim is to go to www.365Competitors.com and click on "Submit Claim". You will be instructed on what documentation will be required and where to send your completed claim form. You can also call 365Competitors claim office at 1-800-365-0198 and a claim specialist will assist you.

Q. Why isn't my Registration Fee Reimbursement by 365Competitors displayed when I register for a race event?
A. Race events that put in place Registration Fee Reimbursement are instructed to make clear that their participants' registration fees are insured through 365Competitors. A link to 365Competitors' website is required on the race event's site as well. If your race event does not show this, it is possible it has yet to put in place Registration Fee Reimbursement through 365Competitors. Check with your race event if they carry this policy.

Q. Where can I see which race events have put into place Registration Fee Reimbursement?
A.  You can go to www.365competitors.com and click on 365Events.