Frequently asked questions
- Athlete Refund Center
- FAQ for Athletes
What is Registration Fee Refund?
Registration Fee Refund provided by 365Competitors protects your registration fee investment by insuring you against unforeseen circumstances solely related to being injured or ill which prevent you from participating in the event.
What part of the registration fee is covered by these programs?
100% of the registration fee not including taxes and service fees is returned to you, up to a maximum of $1,000 per event.
Who is eligible to receive a refund?
Only paid registrants who have met the guidelines of the Sprint or Endurance Program may be eligible if you were unable to participate due to injury or illness.
Are any other reasons besides sickness or injury covered by these programs?
No. Our programs only cover sick or injured paid registrants who meet our guidelines. Other circumstances including, but not limited to pregnancy, travel delays/ cancellations, death in family is not covered by these programs.
Do I need to see a physician?
Yes, registrants must be examined by their physician within 3 business days prior to the start date of the event and advised not to participate.
What happens if I I’m examined by my doctor before 3 business days prior to the start of the race. Am I still eligible?
No. you must be examined by your physician within 3 business days prior to the start of the event regardless of any other past visits. This is to confirm that registrants are still unable to participant. We require proof of loss in the form of our claim form and supporting documents completed in full by your physician advising you not to participate.
If I have had gout or a similar medical condition and it flares up the week I am supposed to run, would I be covered?
Yes, as long as you visited your physician and examined within 3 business days prior to the event and were advised not to participate, you are eligible for the registration fee refund.
What if I sprain my ankle and do not see a physician within 3 business days prior to the event?
You will not be eligible for refund. Proof of loss must be submitted in the form of our claim form completed in full by your physician advising you not to participate.
If I break my ankle a month before the event, do I still have to see a doctor within 3 business days prior to the event to collect the registration fee refund?
Yes, you will have to have a follow-up appointment with your doctor and be examined within that window. No exceptions.
What if I am running for a charity, how does this policy work?
Donations to a charity on behalf of your participation are not eligible for refund. If your registration fee is paid for you by the charity organization, which is usually the case, you are not eligible for a refund. If you paid for your registration separately and have a receipt, you would be eligible for refund, provided you meet the other requirements of coverage - verified illness or injury.
What if I am forced to miss the event because of airline cancellations or other travel arrangements that do not work out?
These Registration Fee Refund Programs will not cover your registration fee for travel delays or cancellations. The coverage is for illness or injury only.
Am I covered by this policy if I defer my participation to the next year's event?
A participant who takes part in an event-sponsored deferment (chooses to put the current year's registration toward next year's event) will not be eligible for coverage this year. If the Registration Fee Refund Program is in place by the race event for the following year, the participant would be eligible in that year.
Am I covered if the race is rained out or cancelled?
If the event is cancelled, these Registration Fee Refund Programs are not valid. The participant should contact the event about its refund policy with regard to event cancellation. Some race events carry event insurance for these unforeseen circumstances.
Can I get my money back if I do not attend an event for any reason?
No. Refunds are only available on prepaid, non-refundable payments for participants who cannot participate for a covered reason. Covered reasons are sickness or injury only and claimants must be examined by a physician within 3 business days prior to the event. Please note that no benefits will be extended for cancellations due to simply changing your mind.
How can I file a claim?
The fastest way to submit a claim is to go to our Athlete Refund Center (link) You will be instructed on what documentation will be required and where to send your completed claim form. You can also email our claim department at claims@365Competitors.com and a claims specialist will assist you.